Frequently
Asked Questions
How Long do we take to produce a design?

For Graphic content we take 3-5 Business days, with updates every 48 hours until the project is completed. Please note that the aforementioned delivery estimate is subject to the time and date in which we receive a completed briefing form and Proof of Payment for the booking fee. It is important that we receive both the completed Briefing form and proof of Payment as delaying any of the two will have a direct impact on the conception of your project. You can email your proof of payment to accounts@mayhemde.com and our sales team will advise you which digital form you need to fill in. No Deposit no work.

How Long do we take to develop a website?

We take between 2 weeks to a month depending on the nature of the website. An estimated Delivery Date will be provided after we receive a completed brief. It is important that we receive both the completed Briefing form and proof of Payment. You can email your proof of payment to accounts@mayhemde.com and our sales team will advise you which digital form you need to fill in. No Deposit no work.

Under what terms am I eligible for a refund?

1. If we fail to answer your brief accordingly and you do not post or use  any of the Intellectual Property Produced by our team. All instances of this clause are stipulated in our Service Level Agreement Contract.

2. All refunds are calculated based on a ratio between the amount of studio/design time spent producing your artwork, therefore our accounts team will determine how much the value of the refund is.

Under what terms do we produce an overnight or rush design?

A Rush/Overnight Project is a project that needs to be produced within 24hrs from the time the brief was received. All Rush Projects are subject to a 50% rush fee. This means if the project costs R1000 then in order for it to be produced overnight you would need to pay R1500. No Payment no work. 

Do we offer printing services?

We do through our strategic printing partner.

Do you accept Cash Payments?

• Yes by using a unique barcode provided on the Invoice. You would need to print and present it to participating retail outlets.

• Participating retail outlets include Checkers, Checkers Hyper, Shoprite, OK, USave, House & Home, and the SA Post Office.

• Please contact our accounts team to produce a unique barcode that you can use to pay cash at the listed retailers. you can contact our accounts team at accounts@mayhemde.com

How many free revisions am i entitled to as a client?

All clients are entitled to 3 free revisions. Any revision beyond 3 is subject to a pro-rata payment.